Privacy Policy

Andropex ("we," "us," or "our") operates the andropex.com website and provides AI-powered voice receptionist services for businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information in the following ways:

• Information you provide directly: when you fill out a contact form, request a consultation, or sign up for an account, we collect your name, email address, phone number, business name, and any message you include.
• Payment information: when you subscribe to a paid plan, payment is processed entirely by a third-party payment processor. We do not collect, see, or store your card number or other payment credentials — our payment processor handles this in accordance with its own privacy policy.
• Automatically collected information: we use a third-party analytics service to understand how visitors use our website, including pages viewed, general location (city/country level), device and browser type, and referral source. This service uses cookies to do this.

How We Use Your Information

• To respond to inquiries and consultation requests
• To set up and provide the AI receptionist service you've subscribed to
• To send you service-related communications (billing, account, support)
• To understand and improve how our website performs

How We Share Information

We do not sell your personal information. We share information only with the service providers that help us operate our business, including providers of:

• Payment processing
• Website hosting and form handling
• Website analytics
• Telephony and conversational AI infrastructure used to deliver the receptionist service to subscribed customers
• Appointment scheduling, for subscribed customers
• Customer relationship management, for subscribed customers who use this feature

We may also disclose information if required by law.

Cookies

Our website uses cookies set by a third-party analytics service to measure site traffic and usage. You can control or disable cookies through your browser settings. If your browser sends a "Do Not Track" signal, we do not currently respond differently to that signal, though disabling cookies through your browser will limit the data our analytics service collects. Disabling cookies may affect some website functionality but will not prevent you from using our core services.

Data Security

We take reasonable measures to protect the information we collect, including encrypted data transmission, restricted access to systems containing personal information, and requiring our service providers to maintain appropriate security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may contact us at any time to ask what information we hold about you, request corrections, or request deletion, subject to any legal or contractual obligations that require us to retain certain records. You may also opt out of marketing communications at any time by using the unsubscribe link in any email we send, or by contacting us directly.

California Privacy Rights

If you are a California resident, you may have additional rights under California law, including the right to request disclosure of the categories of personal information we have collected and shared, and the right to request deletion of your personal information, subject to certain exceptions. We do not sell personal information. To exercise these rights, contact us using the information below.

Children's Privacy

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.

Contact Us

If you have questions about this Privacy Policy, contact us at contact@andropex.com or by phone at (781) 881-6644.